Development of an RFID-Based Tourist Management System: The Case of Kenting Resort Village in Taiwan
نویسنده
چکیده
The number of radio frequency identification (RFID) applications in different industries increases continuously. But, there are few cases about application of RFID in hospitality industry. In this research, we study the application of RFID by a resort village. This case located at Kenting on the southern part of Taiwan. Since 2008, the resort village extends RFID application projects – Ubiquitous full-heart service establishing project. In order to promote service quality in tourism industry, extension of more application of RFID or technology is convenient. High-quality services improve customer satisfaction, increase market share, and enhance profitability of service organizations. This case makes both internal service systems “RFID” and “WLAN” platform in data exchange for each others. And there are eight sub-system and 28 modules within this system. These systems provide not only standardization in operation but also a condition of healthful and careful stay for tourists.
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